Privacy Policy

Last Updated: 10th January, 2025

This Privacy Policy describes how RaktaCare ("we," "us," or "our") collects, uses, and shares information about you when you use our mobile application (the "App"). We are committed to protecting your privacy and ensuring the security of your personal information. By using the App, you consent to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

Personal Information:

• When you create an account, we collect your name, email address, phone number, date of birth, gender, and address.
• Health information related to blood donation eligibility, including medical history, current medications, and any relevant health conditions you provide through questionnaires or forms within the app.
• Location data (with your consent) for finding nearby blood donation centers or for emergency blood requests.
• Information you provide when you request blood in emergencies, including recipient details and location.
• Images of medical records that you voluntarily upload through the App, such as doctor's notes, test results, and prescription information, to aid in determining blood donation eligibility or to provide relevant medical context during emergency blood requests.

Usage Information:

• Information about how you use the App, such as the pages you visit, the features you use, and the time and date of your activities.
• Device information, including your device type, operating system, and unique device identifiers.
• Log data, including your IP address and browser type.

Information from Blood Donation Centers:

• If you donate blood through a center connected to the app, we may receive confirmation of your donation, and some basic health data related to the donation process.

2. How We Use Your Information

We use your information for the following purposes:

• To provide and maintain the App, including creating and managing your account.
• To determine your eligibility for blood donation.
• To connect you with blood donation centers and facilitate blood donations.
• To provide information about blood donation through articles and events.
• To process and fulfill emergency blood requests.
• To communicate with you about your account, donations, and other relevant information.
• To improve the App and develop new features.
• To analyze usage data and trends.
• To comply with legal obligations.
• To ensure the safety of the blood supply.

3. Sharing Your Information

We may share your information with the following parties:

• Blood Donation Centers: We share necessary information (like eligibility screening results, contact info) to facilitate blood donations.
• Hospitals and Medical Professionals: In emergency blood requests, we share necessary information (like blood type, location, contact info) to connect potential donors with recipients or coordinating medical staff.
• Service Providers: We may share information with third-party service providers who assist us with hosting, data storage, analytics, communication tools, and other essential services. These providers are contractually obligated to protect your information and use it only for the services they provide to us.
• Legal Compliance: We may disclose information if required by law, subpoena, court order, or other governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
• Business Transfers: In the event of a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider, your information may be transferred as part of that transaction as permitted by law and/or contract.
• With your consent: We may share your information with other third parties when you provide your explicit consent to do so.
• Aggregate Data: We may share anonymous, aggregated data (which does not identify you personally) with partners or for research purposes, such as statistics on donation trends or App usage.

4. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information from unauthorized access, use, alteration, or disclosure. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

• We use encryption (such as SSL/TLS) to protect sensitive data during transmission.
• We implement access controls to restrict access to your information to authorized personnel only.
• We regularly monitor our systems for potential security vulnerabilities and attacks.
• We encourage you to use a strong password for your account (if applicable) and keep it confidential.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with the App's services. We will also retain and use your information as necessary to comply with our legal obligations (e.g., record-keeping requirements for blood donation traceability), resolve disputes, and enforce our agreements. After this period, your personal data will be securely deleted or anonymized.

We may retain certain non-identifiable usage information indefinitely for analytics purposes.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: You have the right to request access to the personal information we hold about you. You can often review much of this information directly within the App's account settings.
• Correction: You have the right to request correction of inaccurate or incomplete personal information. You can usually update your profile information within the App.
• Deletion: You can request the deletion of your account and associated personal information, subject to certain exceptions (e.g., legal retention requirements). Please note that deleting your account is irreversible.
• Opt-out: You can opt-out of receiving non-essential promotional communications from us by following the unsubscribe instructions in those communications or by changing your notification settings within the App.
• Data Portability: You may have the right to request a copy of certain personal data you provided to us in a structured, commonly used, and machine-readable format.
• Withdraw Consent: Where we rely on consent to process your personal information (e.g., for location data), you have the right to withdraw your consent at any time through the App settings or device permissions.

To exercise these rights, please contact us at: [email protected]. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

7. Children's Privacy

The App is not intended for use by individuals under the age of 13 (or a higher age threshold depending on applicable laws regarding eligibility to consent to data processing or donate blood). We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete such information promptly.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy within the App, updating the "Last Updated" date at the top, and/or possibly through other communication channels (like email or in-app notification). We encourage you to review this Privacy Policy periodically. Your continued use of the App after any changes constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us at: [email protected]